The ‘right’
thing is
rarely the
easy thing.
Decades of healthcare and senior housing sales, marketing and operational experience did nothing to prepare me for the challenges of attempting to find the perfect Assisted Living provider for my own family members.
My mentor, dear friend and one of our distinguished Board Members, Trevor Hammond often says, “The right thing is rarely the easy thing.”
There are probably a million easier ways to serve older adults and their families, but I can’t imagine anything more rewarding than identifying a better way, gathering a tribe of brilliant, like-minded zealots and setting forth to upset the status quo.
Decades of healthcare and senior housing sales, marketing and operational experience did nothing to prepare me for the challenges of attempting to find the perfect Assisted Living provider for my own family members.
The ‘right’
thing is
rarely the
easy thing.
My mentor, dear friend and one of our distinguished Board Members, Trevor Hammond often says, “The right thing is rarely the easy thing.” There are probably a million easier ways to serve older adults and their families, but I can’t imagine anything more rewarding than identifying a better way, gathering a tribe of brilliant, like-minded zealots and setting forth to upset the status quo.
Kathleen Inocelda has over 12 years of experience in the Senior Living industry, gaining knowledge in types of senior living, the needs and care of older adults and care provider licensing and standards. As a seasoned COO she is passionate about advancing the care and wellbeing of older adult and those who care for them.
As the first Looking for Care team-member, Kathy’s work-ethic and integrity is woven into the very fabric of the company.
In addition to operations, she is also involved in provider relations and client engagement. Outside of the office, she enjoys the beach and spending time with her family.
Marianne’s deep operational background managing senior living communities gives her the perfect perspective to empathize with our provider partners. In addition, her experience was framed by serving her grandmother as one of her residents in the large assisted living community she managed. Not only does that help her understand what families and seniors are facing, she also directly understands what providers and their teams are juggling as they strive to provide the best services they can.
A natural and charismatic leader, Marianne loves encouraging, supporting, and cheering on associates to be the best they can be while placing the needs of older adults, their families and caregivers above all else.
Through it all, Marianne is a heart-driven leader. While her grandmother has since passed away, Marianne seizes every opportunity to make life a bit better, a bit cheerier for every senior. Leading Senior Living Guides, Provider Relations Coordinators and In-Field Liaisons, Marianne sets the standard for consistent excellent — “every touch, every time.”
Megan has over 20 years of experience in customer service. From retail and travel industry to healthcare and senior housing, Megan has consistently drawn on her customer service roots.
A graduate of Brigham Young, Megan has rich engagement experience both as a flight attendant and a Customer Service Liaison for a large skilled nursing provider.
Over the last ten years Megan has written online content for senior living websites and ultimately launched her own placement agency. Her communication skills, presence and vigilance to the “customer experience” are welcome assets to the LookingforCare.com team.
Patience is one of our many Senior Living Guides. Her compassion and caring approach to each family is only surpassed by the quality after which she was (so aptly) named!
A tenacious resource and advocate for older adults and their families - we are so fortunate to have her on our team!
